I should’ve been given the full amount that I paid. At this point, the manager had no choice but to just give me the $10 towards something else. Well, now we’re just back to where we started. Anyways, the associate contacted the other Lowe’s and guess what? They didn’t actually have it in stock. She really made it a lot harder than it should’ve been. This wasn’t surprising considering that the manager was giving push back throughout the entire process and seemed to not want to help me warranty this product out at all. The associate who was working with me knew this too but his manager was adamant about contacting the other store and making them look for it. It may have at one time, but it is more than likely that the inventory count is just wrong. As someone who’s worked in retail and understand how inventory works, I knew that the one displayed as available didn’t exist. Their system showed that another store had one in stock. Instead of trying to work with me to get something I actually wanted, they really went out of their way to get me something that doesn’t exist.īecause they didn’t have the set at this particular Lowe’s, now it was time to see if anyone else did. Just think about it, what kind of backward thinking is that for a company? If someone is willing to spend more, let them! It’s increasing your profit! Well, getting something similar proved to be impossible to do because no such thing existed. There was no option to move up/down, no option to get another type of tool, not even if I was willing to pay for a more expensive product. Because I had a 14 piece ratchet set, I had to get another 14 piece ratchet set.

It turns out you don’t just get that credit towards something else, you have to get the most comparable product. I was willing to take the $10 but even this wasn’t straight forward. What I had wasn’t working so keeping it wouldn’t do any good. So in my case, the product lost possibly 75% of its value and I had to take that cost rather than the companies involved taking initiative, understanding the situation and take it upon themselves.Īt this point, I really had no choice. There’s something that they didn’t make clear at the time of purchase, that the value at the time of warranty claim is determined by the current/final value of the product. The latest suggested price was $9.99 and this is what they offered me. When I purchased the set, it was $30/$40. The problem now is that it was showing up with the clearance/closeout price when the set was last in the system. Funny enough, the ratchet set now shows up in their system. I explained what Kobalt said and this time, Lowe’s took a little more initiative.

They would have to give me a voucher or deal with it another way. Kobalt said that they couldn’t do anything because I bought it at Lowe’s and only Lowe’s can replace it. Unfortunately, it didn’t get me anywhere because Kobalt told me the same thing, but about Lowe’s.

Kobalt tool warranty registration